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Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Please see our policy for more information: Returns and Refunds

We stand by the quality and craftsmanship of our products. That’s why every purchase comes with a 1-year warranty guarantee covering manufacturing defects and quality issues under normal use.

To make a warranty claim, simply contact our support team with your order details and a brief description of the issue. Our team will guide you through the quick and easy process.

Please see our warranty policy for more information: Warranty Policy

or alternatively contact us at:

hello@leoandluz.com

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Discover, PayPal and Shop

Please see our Privacy Policy for more information: Privacy Policy

Standard processing and delivery usually takes around 6-15 business days. Larger quantity orders may require more time, in that case our customer service team will notify you.

If your order hasn't arrived after 3 weeks, please contact us and we will look into the details.

hello@leoandluz.com

Please see our Shipping Policy for more information: Shipping Policy

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

Please contact us: Contact Information

Worldwide shipping

We deliver worldwide. Free shipping automatically applies to all orders

Free returns

We offer a 30-day return or exchange policy.

Quality Assured

Our high quality standards ensure each product is crafted with the finest materials and meticulous attention to detail. Each piece is built to last.