If you have any queries about our products, services or just need assistance with an order, please feel free to contact us via email or below in a comments section. We will respond with 1 business day. If your query is about a current order, please include your order number and email address used to make your purchase.
We stand by the quality and craftsmanship of our products. That’s why every purchase comes with a 1-year warranty guarantee covering manufacturing defects and quality issues under normal use.
To make a warranty claim, simply contact our support team with your order details and a brief description of the issue. Our team will guide you through the quick and easy process.
Please see our warranty policy for more information: Warranty Policy
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, Discover, PayPal and Shop
Please see our Privacy Policy for more information: Privacy Policy
Standard processing and delivery usually takes around 6-15 business days. Larger quantity orders may require more time, in that case our customer service team will notify you.
If your order hasn't arrived after 3 weeks, please contact us and we will look into the details.
Please see our Shipping Policy for more information: Shipping Policy
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
We deliver worldwide. Free shipping automatically applies to all orders
Free returns
We offer a 30-day return or exchange policy.
Quality Assured
Our high quality standards ensure each product is crafted with the finest materials and meticulous attention to detail. Each piece is built to last.
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