Payment Policy

1. Accepted Payment Methods

 

At Leo and Luz, we offer secure and convenient payment options to ensure a smooth and enjoyable shopping experience. We currently accept:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover

  • PayPal

  • Apple Pay & Google Pay

  • Shop

  • UnionPay

  • Bank Transfers (available for bulk or wholesale orders — contact us for details)

All transactions are processed in Australian Dollars (AUD).

 


2. Payment Processing

 

  • Full payment is required at the time of purchase.

  • Orders will not be prepared, processed, or shipped until payment has been successfully received.

  • If a payment fails or is declined, the order will not be confirmed.

 


3. Pricing, Currency & Taxes

 

  • All prices displayed on the Leo and Luz website are in Australian Dollars (AUD).

  • All applicable taxes are included in the listed price—you will not be charged any additional taxes at checkout.

  • Pricing may be subject to change without notice.

 


4. Secure Payment Processing

 

Leo and Luz uses SSL encryption and reputable payment gateways to ensure your payment information is protected at all times.
We do not store or retain any credit card or payment details.

 


5. Refunds, Chargebacks & Consumer Protection

 

  • Refunds are issued in accordance with our Refund & Return Policy.

  • Leo and Luz strictly adheres to the Australian Consumer Law (ACL), ensuring that all customers receive the rights, guarantees, and protections mandated by law.

  • We also operate in compliance with the Australian Competition and Consumer Commission (ACCC) guidelines to maintain fair, transparent, and ethical business practices.

  • Unauthorized or fraudulent chargebacks will be disputed. If you experience any issues with your order, please contact us first at hello@leoandluz.com so we can assist promptly in line with ACL requirements.

 


6.Fraud Prevention

 

Leo and Luz reserves the right to cancel or place a hold on any order if fraudulent or suspicious activity is detected.
For high-value orders, we may request additional identity verification to ensure customer and business protection.

 


Customer Service Business Hours: Australia Eastern Standard Time (AEST)

Monday – Friday: 09:00 – 17:00 (AEST)

Please note that we need 1 business day to reply.

Thank you for choosing Leo and Luz!

Contact Information

Store Name: Leo and Luz

ABN (Australian Business Number): 27 003 473 523

ACN (Australian Company Number): 003 473 523

Company Name: Welby Enterprises Pty Ltd

Office: 435A-437 Kent St, Sydney NSW 2000, Australia

Email: hello@leoandluz.com

Phone: +61 411 164 194